Privacy Policy

Last updated: October 25, 2026

RCS Innovations LLC ("RCS Innovations", "we", "us") is an Idaho limited liability company (Idaho Secretary of State file no. 0005903754) based in Idaho Falls, Idaho. We build AI-powered software and services for local businesses ("Business Clients"). When you use our products, such as our AI phone receptionist, this policy applies. The receptionist answers calls on a Business Client's behalf, books appointments on that business's calendar, takes messages, and sends confirmations.

This policy explains what information we collect, why, who helps us process it, how long we keep it, and the choices you have. It applies to people who call or message a business that uses our products ("Callers"), to our Business Clients, and to visitors of rcsinnovationsllc.com.

Information we collect

From Callers

When you call or message a business that uses our products, such as our phone receptionist, we collect the information you provide and information about the call, including:

• Your name and phone number (including caller ID)
• Service address or location, if you give it
• Email address, if you give it for a confirmation
• Details of what you need and the appointment you book (date, time, service type, notes)
• Call recordings and transcripts of the conversation
• Call metadata such as date, time and duration, and records of text messages and emails we send you

Calls may be recorded and transcribed. The receptionist tells callers this at the start of the call where required.

From Business Clients

• Owner and staff contact details (name, email, phone number) used for alerts and account communication
• Business details such as services, hours, service area and booking rules
• Access to the business's calendar, granted by the business, so we can check availability and create the bookings it asks for
• Billing details needed to take prepaid payments (card data is handled by our payment processor, not stored by us)

From website visitors

This website does not use advertising or tracking cookies. Our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) for security and reliability. If you email us, we receive your email address and message.

How we use information

• To answer calls on behalf of the business you contacted, and to understand and respond to your request
• To book, change or cancel appointments on that business's calendar
• To send you appointment confirmations and reminders by email or text message, when you have asked for them
• To pass your message and call details to the business owner or staff
• To keep records of calls so the business can follow up and resolve disputes
• To maintain, secure and troubleshoot the service, and to prevent abuse (for example, limiting repeated calls)
• To bill Business Clients and communicate with them about their account
• To comply with law

We do not sell personal information. We do not use Caller information for our own marketing, and we do not use it for advertising.

Who processes information

We share information only as needed to run the service, with:

• The business you contacted. They receive your call details, messages, recordings, transcripts and appointments.
• Service providers that work on our behalf, under contracts that limit their use of the data to providing services to us. These fall into these categories:
  • Telephony and messaging providers (carry calls and text messages)
  • Voice AI providers (speech recognition, language understanding and voice generation)
  • Email delivery providers (send confirmations and alerts)
  • Calendar providers, such as Google Calendar (check availability and store bookings)
  • Cloud hosting, storage and payment processing providers
• Authorities, when required by law or to protect the rights, safety or property of anyone.
• A successor, if our business is merged or sold, subject to this policy.

Text messaging (SMS)

If you agree to receive text messages, such as appointment confirmations or reminders from a business that uses our service, we use your phone number only to send those messages. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms.

The only parties that receive your phone number for messaging are the business you contacted and the telephony and messaging providers that deliver the messages.

Google API Services

When a Business Client connects a Google account (for example, Google Calendar), we access Google user data only as described here.

• What we access: calendar availability (free/busy) and events on the calendars the business chooses, so we can see open time and avoid double booking.
• How we use it: only to check availability and to create, update or cancel the bookings the business has asked the receptionist to make. We do not use it for any other purpose.
• What we never do: we do not sell Google user data; we do not use it for advertising, retargeting or interest-based ads; we do not use it to train generalized AI or machine-learning models; and we do not let humans read it except with the business's permission for support, for security purposes, or where required by law.
• Sharing: we transfer Google user data only to the extent needed to provide the booking feature, to comply with law, or as part of a merger or sale with the same protections.
• Disconnecting: a business can revoke our access at any time in its Google Account settings (myaccount.google.com/permissions) or by contacting us. We then stop accessing the calendar and delete stored Google data as described under Retention.

Retention

We keep information only as long as needed for the purposes above:

• Call recordings and transcripts: up to 30 days by default, unless the Business Client chooses a shorter or longer period or law requires otherwise.
• Appointment records and messages: for as long as the Business Client keeps an active account, then deleted within 30 days of cancellation unless needed for legal, billing or dispute purposes.
• Records of SMS opt-ins and opt-outs: as long as required to show consent and honour opt-outs.
• Google user data: cached only as long as needed to complete a booking, and deleted within 30 days after a business disconnects its Google account or closes its account.
• Billing records: as long as required for tax and accounting.

Security

We use reasonable safeguards to protect information, including encryption in transit, access limited to people and systems that need it, credentials stored in a secured vault, and providers that maintain their own security programs. No method of transmission or storage is completely secure, but we work to protect your information and will notify affected parties of a breach as required by law.

Your choices and rights

• Text messages: reply STOP to any message to opt out, or HELP for help.
• Access, correction and deletion: you may ask us for a copy of the personal information we hold about you, to correct it, or to delete it. Because we act on behalf of the business you called, we may forward your request to that business or ask it to confirm.
• Business Clients can export or delete their data, disconnect calendars, and close their account by contacting us.
• Depending on where you live, you may have additional rights under local law. We will honour them as required.

To make a request, email us at the address below. We will respond within 30 days.

Children

Our service is meant for businesses and adult callers. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. We will post the new version here with a new "Last updated" date, and tell Business Clients of significant changes.

Contact us

RCS Innovations LLC
Idaho Falls, Idaho
Email: realcomputerscientist@gmail.com